Our team just returned from the Home Delivery World Conference in Philadelphia, and their enthusiasm for the opportunities in the Home Delivery Industry couldn’t be higher. Not only did our CEO Joel Ritch have an outstanding session on providing a positive customer experience through customer focused delivery standards, but many came up to our booth asking how to incorporate damage-free shipping and customer focused standards into their business.
The future looks bright and for those of you who couldn’t make it, here are our three takeaways from the HDWC 2019.
The Future of Shipping
E-commerce outfits are seemingly making a transition to green energy when it comes to their delivery providers. From self-driving electric vehicles to 26 foot straight trucks all powered by non-emissions, online retailers are thinking of new ways to provide better service to their customers while also reducing costs to their bottom line. There was also plenty of discussions centered around the use of technology in tracking packages and timely delivery.
The Amazon Effect
Many of the panel and speaking participants at Home Delivery World brought up the Amazon Effect on e-commerce and e-retailers, which is the impact Amazon has had on the time from customer purchase to receiving their items. While there were talks of progression in the delivery space as we mentioned above, it still looks as those e-commerce outfits are always looking to deliver faster and more efficient than before.
Damage-Free is Building Momentum
Damages can have a negative impact on the consignee and increase the chance of losing business. Most retailers are starting to see the impact damages on goods shipped can have on their bottom line not to mention their entire supply chain. At Fragile Pak, our core foundational focus is on damage-free delivery ensuring a positive customer experience through every interaction. We were thrilled to see that online retailers were intrigued by the damage free movement and are looking forward ways to incorporate that into their delivery arm of their brand.
Find out more about how damage-free delivery can impact your bottom line at fragilepak.com