• Deluxe White Glove

    Nationwide Delivery

FragilePAK – America’s Premier Deluxe White Glove Delivery Network has been delivering the “Last Mile” since 2004. Our specialty is to deliver to the home and office bulk and heavy value goods. Our certified two-man teams provide a professional customer focused experience, guaranteeing the claim rate is consistently below 1%. Complete “Door to Door” TAGNET technology assures your delivery to every zip code in the lower 48 states in a timely and claim free condition.

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Fragile

Our strategically located cross docks are fork lift free, with all shipments being hand loaded by trained experts. Your shipments are delivered through the FragilePAK dedicated line haul system, allowing us to deliver your goods undamaged and in a timely manner.

OUR GUIDING PRINCIPAL
We handle your shipments as if they’re our own.

We guarantee your damage rate will be below 1% of your total shipping spend. Ask us about details.

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Customer Satisfaction

Damage-free and timely delivery are key to customer satisfaction. Your customers will be pleased with our TAGNET technology that lets them select their choice of delivery windows to meet their busy schedules.

We offer an exclusive centralized total customer experience.

All calls are directed to our National Operations Center to ensure any questions and specifics are responded to in a prompt and courteous manner. No longer will your customer have to deal with the inconsistent service provided by the local service provider. All information is timely, accurate and consistently communicated to the customer. Service, delivery of damage free goods, timely customer communication and consistent service assures that your customer will have a positive purchase experience every time.

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Technology

FragilePAK’s proven “Door to Door” service is totally transparent. Our technology platform, TAGNET tracks all shipments from purchase to the signing of the shipment at delivery. All of our Certified Service Providers are connected “real time” to our system-wide eDemand last mile technology.

Shipment flow and tracking information is available “real time” through the transparent FragilePAK TAGNET network.

Every shipment is Barcode-scanned eliminating lost or miss-directed shipments, providing true chain-of-custody and accurate delivery times. Through our on-line portal the customer has access to real time tracking and their choice of delivery windows. Our TAGNET technology is customizable to offer a myriad of specialized features to meet the individual shipper’s needs. FragilePAK’s world class customer focused TAGNET technology assures total system wide information of all your shipments and is fundamental to guaranteeing your deliveries are claim free and timely.

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Last Mile

The management team of FragilePAK started their careers in the local last mile industry over thirty years ago, and have evolved with the industry’s progression from local, to regional to national delivery networks. We operate six strategically located cross dock centers, thereby assuring our dedicated line haul network operates with a minimum amount of shipment transfers.

The FragilePAK national network offers timely last mile delivery to all 42,000 zip codes in the lower 48.

FragilePAK’s centrally located national operations center is staffed with a full complement of highly experienced “White Glove” specialists. We have a full team of:

  • Highly experienced Logistics engineers designing each load for our dynamic long distance FragilePAK White Glove line haul system
  • Call center specialists who provide real-time tracking and respond to all your customers queries
  • Senior network and field managers actively supervising the national network of final mile service providers

Our low claim rate, timely delivery, certified drivers, courteous service and our highly experienced dedicated staff all working in unison to deliver the best White Glove Delivery in America. We guarantee you and your customer will have a positive delivery experience each and every time.

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LEGEND
  • Agents
  • Cross Docks / Progistics

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Returns Management

In the current home delivery environment over 8-10% of all deliveries are returned. The complexity of satisfying your customers requests requires a highly developed returns management program.

Our quick returns process assures a satisfied customer and your recovery of the goods in undamaged condition.

We guarantee less than 1% of your returns shipments will have damage. The FragilePAK system is designed to be customizable to the shipper’s special requirements, all backed by our powerful TAGNET technology. Your return shipments are all handled in the White Glove Line Haul system thereby assuring complete shipment knowledge through-out the return chain.

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WE CAN HELP

To hear how FragilePAK can support your White Glove Delivery, please contact: